I signed up with Merchant Warehouse in the Spring of 2010 for credit card services. I was told via phone conversation with two different company representatives that the monthly fee would be $7.00 a month which is what drew me to the company. Also, the company ads on Vistaprint.com as a low cost credit service was also a lure.in two phone conversations I asked specifically if there was a minimum amount I need to process per month to maintain the service and I was told repeatedly NO!
I checked with the company today wondering why I was being charged $39.94 per month and was told I needed to maintain a minimum of $2,000.00 per month to obtain the $7.00 rate. I was never told this.in my communications with one of their representatives on 12/12 I was offered a lower monthly fee plus a refund of two months which is unacceptable. I asked specifically did their representatives work on commission and I was told yes. These people deliberately lied with malice to earn a commission.
What is acceptable to me is the company can charge me $7.00 per month-no service fee as I was told there wasn't one, for the months I was signed, refund the monthly difference and I am ending my affiliation with them as of 12/12. When I spoke to the company representative I requested the name and mailing of the CEO/President and was told they could not give that information out. What kind of legitimate company hides in the shadows? Someone in authority needs to scrutinize this company with a fine tooth comb. After reading numerous complaint blogs this behavior is common practice and than some.
I advise people to contact https://www.ftccomplaintassistant. Gov/FTC_Wizard. Aspx? Lang=en#last. The next step is to contact The Boston BBB at: http://boston. BBB.org/Find-Business-Reviews/name/merchant warehouse/boston-MA/. File a complaint. As of 12/13 there are 81 complaints against thus company. The more complaints that are filed the more someone with authority will look into it. Also, file with the Attorney General's office of Mass at: https://www.eform. Ago. State. Ma.Us/ago_eforms/forms/piac_ecomplaint. Action.
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