I dropped my package in a FedEx Express box on July 5. It was a Home Delivery shipment, which I did not realize. FedEx says they have no record of it whatsoever. They indirectly accused me of lying and of not dropping my shipment off. My package seems to be lost. FedEx washes their hands of it. What should I do? I trusted my shipment to FedEx, and they lost it. FedEx is not to be trusted anymore.
They told me I have no proof of my package. Who does? Who does if they trust FedEx? How can I trust FedEx after this 19-day (and no result) ordeal? FedEx basically told me I'm going to be the one who is the loser. I created a label on their constantly failing website and put it in the FedEx plastic bag label holder, and I placed it on my package and dropped my package securely (I thought) in a FedEx box. It's gone! There's more... They have no record of it. How come? This is happening in Orangeburg, South Carolina. I cannot trust FedEx anymore. Therefore, I cannot use FedEx Home Delivery anymore.
Talking about insurance: insurance in my case (I insured my shipment at full value) is not important (to FedEx), because FedEx has not charged me for the shipment since they have no record of it. It means someone at FedEx or their contractor (it is not my problem whom they trust) has taken my package and stolen it or thrown it into the garbage. He or she did not scan my package, and thus it is not in the FedEx system, and thus I was not charged for the shipping of it, and thus they lost it, and thus we should never trust our shipments to FedEx Home Delivery.
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