I am porting my number from AT&T and I am very happy to leave them and I am never going to use them for ANY of their services. I actually thought the GoPhone service would be an affordable and high quality service. I didn't think it would be perfect, but I certainly did not expect expensive rate plans, low quality phones, and several other things. Their phones that they have to offer keep malfunctioning and then breaking entirely. I have paid my bill on time and my Sim Card is still intact.
I called them today to get a refund of my credit balance. They won't refund it. And they say that I should use the balance before I port the number. What a ridiculous solution! I don't have a working AT&T GoPhone, and I am NOT going to purchase one again just so it can make the work for the people at AT&T easier. I AM entitled to a refund and AT&T does not need to get away with people taking people's money.
I am also sick of their web forums, their automated systems, and their customer service being a last priority. Whenever you reach customer service, they are divided into apartments and they say you can not contact the supervisors. Their rate plans are also the worst and so are their phones. I am glad to leave their company. I am still entitled to the refund of the credit balance. They must change their unethical policies and the consumers need to be warned.
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