ABM Van Lines aka / ASAP Movers
FRAUD!!!
-Scheduled for 8AM but arrived at
9:30. Called at 8;20 saying they were 15
miles away but still took over 1 hour for arrive?
Their tardiness resulted in us paying more
due to the afternoon 210 East traffic on the way to the destination.
-Once arrived, Eli, the Foreman,
had me initial contract waiving my right to receive the Important Information
Booklet. He also said that payment is due once the
truck arrives at destination. I
protested and said that has never been the case with other movers and I was not
informed by their company about that. I
said I wish to cancel their service. He
replied, Its too late. Were already here. You would have to pay the $524 on the
finalized moving quote.
*entrapment! *
-Without my prior consent, a
total of 4 movers arrived instead of the agreed 3. Hourly charge increased from $90/hr.
To $105/hr. I agreed because the Foreman
said it would speed up to move time.
-He asked where were moving and
we learned he didnt have possession of the finalized quote/agreement. We showed him our copy and clarified the
costs and the fragile items listed to be boxed. He replied that more boxes will be needed
and the prices are incorrect. We
adamantly said that were sticking to the finalized quote and that was the
purpose of the agreement.
We agreed that he will charge $120 total ($30 x 4 boxes).
-DID NOT WORK! Stalled
and took their time to move the items.
The guys upstairs were constantly sitting around, or on the phone, or in
the bathroom, or standing around talking and not working.
-A few hours later, he asked us
for lunch and to order pizza! I gave him
a page from the phone book for him to order.
Dominos Pizza will later call to say that
the movers stole the pizza from the driver, Ricardo. Before leaving the house, he asked us for
soda.
-The Foreman told us that we
would have to pay additional to box the following:
-Refrigerator
-Stove
-Washer
-Dryer
*FRAUD* because:
#1: Only fragile items (grandfathers clock,
glass curio, big mirror) were to be boxed, per the agreed upon finalized quote.
#2: We have moved several times and never
did those appliances require boxing.
#3: Nowhere in their contract does it state that
the movers dictate whats fragile. Their
contract states, Please be advised that
blankets are usually sufficient for the protection of typical wood, metal and,
sometimes, plastic items; glass items, electronics and anything that is delicate
or fragile will usually require additional protection, such as critic,
etc. Please note that we can provide you
with professional packing services using our supplies, your supplies or a
combination thereof;
-We asked that he call his
company, in our presence, to get clarification of the finalized quote what
needs to be charged or not. The Foreman
refused to talk in front of us and made the call in a far distance.
He returned to say what he says stays and
we have to pay hundreds to box what he says needs to be boxed.
We asked to call his company. He gave (408) 436-9039. Spoke with Jasmine who rudely kept saying,
Read your contract. We calmly stated
we have read it thoroughly and asked her to point our where it specifically says
that the Foreman can dictate what needs boxing and also dictate pricing? She repeated the same answer and refused to
give the name of her Supervisor. She
hung up on both our calls.
-A few minutes after our calls,
the Foreman approached us and said, Well take them (fridge, stove, washer
& dryer) without a box if you write and sign that were not liable for any
damages. And, you have to give us a
positive feedback
In order to transport our appliances, I
wrote and initialed.
-When showing him the Zenith TV
to take, he uttered, It doesnt matter if it gets damaged, you already signed that
were not liable.!
Upon me signing, they stopped wrapping the
furnitures in blankets, which did result in damages.
-Upon arrival to our destination,
he demanded payment before releasing our possessions. We argued that this has never been the case
and we want to ensure our items are safe before paying. He refused and said our items will stay in
the truck and well keep getting hourly billed if we dont pay right then.
*KEPT POSSESSIONS HOSTAGE*
*forced to pay made up, exorbitant fee quadruple the agreement*
-After repeatedly asking him, Foreman Eli finally signed the itemized receipt I wrote
but refused to give/write his name saying, I dont want to put my name and go
to court. Its happened before.
-He also demanded, shoving his
paper to us, You need to give us a good review. Ill give your receipt after you write a good
review!
We were COERCED to give the good
review.
After I was coerced to give their review,
he didnt give me the receipt and I had to demand it.
Needless to say, it is completely false
and ABM Van Lines, aka ASAP Moving are crooks who should be shut down ASAP!
0 comments