I ordered a product that clearly indicated that it was IN STOCK. After purchasing, I was informed that it was back ordered. I said to the 'customer service' rep that if I couldn't receive it before Christmas then I wanted to cancel my order.
Two days ago I received an email that my order had been shipped! After a complete lack of response to an email AND a voice mail, the company finally responded when I filled out the 'contact us' form on their website. They have told me that if I want to return this order they will charge me shipping costs (on an 85lb item!) plus a 25% restocking fee (~$60).
I clearly understood that this order was cancelled. Customer service has been of no help; all they did was email me a link to the 'returns' page on their website.
Perhaps this company is great to deal with when a simple transaction goes through, but as soon as you actually need customer service, any real help goes out the window. Purchase at your own risk.
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