I hired this company to move me from MA to Texas. They gave me a binding quote. When they arrived, all of the items they loaded onto the truck were on the quote. Any additional items were loaded onto a trailer that we drove down ourselves. The guys took items out of the basement as we watched, to take to the truck and load. Only to find out later that the items were left in the back yard in the rain and never loaded onto the truck. To top this all off, after they got my items loaded into the truck (which I already had packed in rubber bins before they got to my house), the 1 english speaking mover pulled out an additional piece of paper for packing materials. Though I had all of my bins taped up, he said they had to use their own tape to make sure it was "secure". They used 46 rolls of tape because each roll only had enough tape on it to handle one thing. THEY CHARGED ME $5 FOR EACH ROLL OF TAPE USED.in the binding quote it said that moving blankets are supplied at no additional charge. As well as packing and wrapping. I figured they would use the blankets to wrap around furniture, washer/dryer, etc.
They used it for the furniture but used their boxes and taped them around the washer and dryer and TV's. I paid for the boxes but then was suprised with $100 charge for each TV they wrapped (3 TVs total). He said it was because that type of wrapping is considered "crating the items" and they charge additional for that. I had to give them 60% of the quote given, plus write an additional check for $609 for packing materials and "crating"??? During our drive down to Texas we receive a call from Linda in their management office to tell us we will have to pay them an additional $6000 or so before they will deliver our items. She said that they should be charging me $1800 more than that but she was going to cut me a deal! They also requested it as cash or money order only. She stated that the binding quote we were given DID have all the items listed, however they calculated the wrong cubic sq footage in order to ship the items listed. We asked to speak to the owner and were told he did not speak to customers as he does not have time to deal with these types of issues. Linda said I had to make a decision by 5pm (keep in mind at this time it was 4:55pm) or she was going to tack on the additional $1800. We've had to contact the police, the attorney general the BBB and are now having to hire an attorney to get all of our household items back. BEWARE OF THIS COMPANY! If you're looking to make a local or a long distance / interstate move, I WOULD NOT USE UNITED RELOCATION VANLINES.
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