I found 123 layaway online about a year ago, and it had some good reviews from alleged customers on the site, so i thought i would try it out. The premise behind the business was that you could pick items from any store online you wanted to, and the 123 layaway company would purchase these items and store them for you on a layaway plan-and you would pay them biweekly or monthly until the items were paid for and they would then ship them to you from their "many warehouse storage centers" i picked out some items from multiple websites and started a layaway plan with the company. They claimed to have bought my items after i made my initial down payment and i continued to pay on these items for the 3 month layaway plan period. The items totaled over $600 not including 123 layaway fees for processing and whatever else they charged for. I paid the items off. No one contacted me. I emailed them and still got no response. The layaway page on the website that had my items on it just kept saying pending... And nothing ever showed it was being shipped out. I tried calling customer service over and over with no answer and finally, one day when i dialed the number, i got a disconnected recording. The website suddenly changed and said "UNDER NEW MANAGEMENT" we will resume shipping items on this date: and they gave a date. It also said they were installing 100 new phone lines in the customer service call center and the lines would be up and running on that same date. I kept checking the site and 3 or 4 different times the date they were supposed to be up and running by would change to a later date... And finally the website disappeared. I had no way to contact anyone. I contacted the better business bureau, who also had issues trying to contact this company and when they finally did get a response, it was from a rude stacy perry, who was supposedly not the own any longer according to the site when it was still available to view... And she had a completely inappropriate attitude considering she just ripped me off for over $600.By the time she did contact me via BBB, i no longer used the same bank account i was using to pay on my 123 layaway account because my husband and i switched to bank of america from the original bank and i didnt have bank records of my payments any longer because it had been over 6 months and i figured i was just ripped off and wouldnt see my money again nor would i hear from the scamming company-the BBB even said they were closing the case because they couldnt contact stacy perry either and thats when she finally decided to respond. I was supposed to be able to show proof of the layaway i paid off, but all the information was on the 123 layaway website and at the time of placing the layaway and paying on it, i didnt think i needed to print out proof because the reviews on the site were favorable and i assumed the whole thing was legit, stupid me. I still have not seen a refund of the over $600 i forked out for items i wanted/needed that i couldnt afford to pay for all at once out of pocket. 123 layaway is a scam that targets people who want to use a service to acquire items they want/need because they dont have the credit or immediate funds to get the items right away, or dont want to have credit cards that charge interest over time, so layaway is a good interest free option. 123 LAYAWAY never intended to purchase my items when i made that initial payment, and they continued to accept my biweekly payments and run their scam so they could steal my money. Then, instead of saying they were a rip off crap company or that they were no longer in business or whatever they wanted to say-they just disconnected phone lines and the website disappeared as if it never existed. The whole thing was a scam and i wonder how many other people lost large amounts of money to this deceptive scam of a company owned and operated by stacy perry.
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