I had been planned to depart Wichita KS at 1:35pm on Dec. 26th 2009 and get to Lexington KY at 12:55 on Dec. 27th. After I reached the Wichita final there is an email about the door declaring the coach to Kansas Town have been ended and also the stop itself wouldn't start until 3pm. Once the final exposed at 3:20, the clerk advised me that the coach to KC could be departing at 5:30 and also the regular planned journey might continue. Whenever we achieved the KC final, we'd half an hour before boarding for St. Louis was to start. The coach itself was there, without guests, however they weren't boarding or were the final team providing any clarification why these werenot boarding. When questioned concerning the scenario the final workers turned disrespectful and rude, frequently threatening these requesting the concerns that Greyhound reserved the best to end their seats at that moment. I chose to attempt to destroy time by enjoying a gaming. The sport got my income. I requested the safety shield whose title was Soloman where I really could visit get my cash back. He advised me that there is an indication submitted declaring that activities were performed at your personal risk and cash wouldn't be returned. After I stated to him that there is NO such sign-posted, Soloman explained "nicely, we nevertheless aint refunding your cash." And so I stood there with everyone till 1am once they ultimately chose to panel. We were guaranteed the link coach in St. Louis for Indiana might watch for us. Whenever we eventually came in St. Louis at 6am, the coach to Indianapolis had quit at its planned period of 3:20 am and also the next coach to Indy won't abandon until 1:20 this morning. Again the final workers won't permit any concerns concerning the tardiness without turning to disrespect along with a common insufficient professionalism.
Because it stands at this time, I'll not be dealing with Lexington until 8:30 today (in the earliest). I'm appointed to report at 3pm this morning and from what it appears like I'll be dropping income because of Greyhounds pure incompotence. I am aware that you will see setbacks because of bad-weather, but a business like Greyhound must have backup strategies for conditions like these. I'm today out a lot more than simply the surplus period that it requires to obtain back again to Lexington.
Greyhound might also prosper to coach their workers in fundamental client etiquette/support requirements.
I'll never again use Greyhounds providers. The cash you "conserve" isn't any where close to the frustration and disrespect you will experience on the road. Easily might provide this a statistical score, I'd provide it -5.
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