All who read please heed this warning! Don't Go with Guardian Protection Services. I should have known better but I was going with the company that promised the lowest costs. Unfortunately You Pay For What You Get when you go with the Lowest Bidder and Guardian Protection Services.
I called to have this system installed at my home. I got another company Armed and Ready... They are out of Tennessee I believe and do the installation for Guardian. The Technician came all the way up to my home and we had problems from the Start in May. The prices they quoted were not the same and we went around and around and it ended costing me more (What a surprise) Should have used the three day option out.
They installed a system that was far less than I expected and then just four months into usage I have a problem with a Critical sensor. When I called Guardian for help I'm told well you didn't opt to have the maintainence plan and it will cost me, (GET THIS $80.00 for the first half hour and more for every minute over that Plus parts.) The Sensor wasn't 4 months old, supposedly brand new, but only warranteed for 90 days. What a company.
I don't have a choice so I order the Maintainence call which is $139.00 when all is said and done. The Sensor (brand new in 14 May) is bad on 1 Sep 2011. They replace it for $65.00 just for the Part. Outrageous! It wasn't tampered with or damaged in any way. Just a bad part. I call and Guardian wants nothing to do with it... They blame the installation company Armed and Ready, that does their installing. Guardian only Monitors they tell me now of course.
To make it worse somehow then got me to sign a 5 year contract. Well, Shame on me for signing without better research. But I'm here to tell you DO NOT SIGN anything with GUARDIAN PROTECTION SERVICES... Save yourself. Use ADT. A Better Company and more honorable and backed by my insurance company. I should have used them and now I'm sorry but you don't have to be.
The Technician to make things worse tells my Nephew at the home when they came that the parts are really garbage and break often and he was so inexperienced it took a lot longer than really required if he knew what he was doing... By calling back to his main office. I thought better of a Pennsylvania company. Live and Learn. Well to say the least the system is going to cost me a $150.00 every time their parts fail and I'm stuck. Or am I? I hope you heed this warning.
BEWARE OF GUARDIAN PROTECTION SERVICES and ARMED AND READY. They are not the company I thought they would be! You have been warned...
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