I bought some very nice looking business clothes in the Banana Republic store in San Francisco. Within months, the $100 wool slacks, $150 leather shoes, and $500 leather jacket were starting to show excessive wear with only normal, casual use.
I contacted the store and corporate headquarters, and they informed me that even if the clothes had fallen apart due to poor quality (which they had), it was past the 30 days manufacturer's refund policy and was a result of wear and tear.
When I pay a lot of money for a product, I expect high quality. Banana republic clothes, jackets and shoes are of very inferior quality. Clothes of similar styles that I bought at other stores and wore for the same period of time under the same conditions show none of the excessive wear. The Banana Republic clothes are almost unwearable.
I was very unhappy with the minimal effort that Banana Republic went in attempting to resolve my conflict, basically blowing me off and telling me that it was none of their problem. I want to advise other people of the high price and poor quality of their products, so that other consumers will not be ripped off as I was.
0 comments