I went into one of Banana Republic's many Outlet Stores, hoping to find some great clothes at a great price. I found a cute cardigan that could be work for work or play. After the discount is was $16 plus tax, so I was happy to have found what I thought was quality at a great price.
After one gentle cycle wash, the cardigan had a hole in the back right next to the tag. I called customer service told me to bring it to the store where I bought it. The apparently unintrested sales girl at the store put me on hold for 5 min. So I hung up and figured, I should let others know what they should expect.
So, there is no way to talk to a representative whose job is to ensure the quality of the merchandise? The people who work in the store should not be dealing with this. This is clearly a quality issue.
If the clothes at the outlet will fall apart after 1 wash, isn't it unethical to sell them at all? I thought I was getting a great deal, next time I will go to Target and get a cardigan for $14.99, none of the clothes I have bought from there have fallen apart.
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