My wife used All My Sons to relocate from her apartment to my house after we got married in late November. Despite showing up two hours later than I thought was appropriate and tearing down my cable vision line with the truck, the move itself went fairly smooth. So smooth in fact, that it was concluded one hour and 15 minutes earlier than estimated. When I signed the Bill of Laden, I was told that I had to pay the estimated amount of $591.56 and that a refund would be sent via mail. I thought that to be a little odd but complied.
Two months later I called their office to inquire into the refund. I was told that it takes two weeks to process a refund. (On what planet?) So, I waited. Three weeks later I called and was told the check was on the way. I got it two days after that. It was dated the day after I called and was for the wrong amount.
Based on their hourly rate, they owed me $98.54. The check was for $48.94. I called them repeatedly over the next few weeks and was always told that they knew they owed me an additional refund and would call me back when they had it finalized. Seven calls and one trip to their office have yet to yield a resolution to this issue. I did find out during my visit to their office that they had charged us to move a washer and dryer.
My wife didn't own any and her apartment didn't even have hookups for them. As a matter of fact, appliances weren't list on the B/L either. You should also know that they have an incorrect address on their B/L making it nearly impossible to find them. When I would get through to them on the phone, I was told that they were busy and would "look into it and call me back".
But, when I visited their office, I noticed they had time to sit on a large couch and watch music videos on the large color television setup in the owner's office. During that visit, an associate couldn't dispute the fact that another $49.60 was still owed to me. However, I have yet to see it or get a call back on the matter. I went to the web site to use their feedback option. The send button doesn't work. Imagine that.
I won't use them again. You shouldn't either. They have the worst customer service attitude I've ever encountered. They don't return calls and are obviously attempting to overcharge customers in hopes that the customer will not notice. But, the upside is that All My Son's is proof that anyone can start their own business.
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