The Washington Utilities and Transportation Commission on November 14 canceled the residential moving permit of Kent-based company All My Sons. The decision comes after an investigation of more than a year that revealed "deceptive business practices" on the part of All My Sons Moving.
According to the State, its investigation revealed that All My Sons had repeatedly overcharged customers, inaccurately estimated the costs of customers moves and mishandled damage claims.
Sharon Wallace, assistant director for consumer protection, said: "This was the result of two investigations. There were more than 500 violations in the second audit."
The permit revocation stems from a July complaint against All My Sons Moving and Storage. At that time, the WUTC conducted an post-audit review to investigate whether All My Sons had complied with a September finding that led to a $69,600 fine against the company after 696 violations.
The 2007 audit, however, revealed the company was continuing to violate Commission statutes and rules, as well as business practices that were "unprofessional, deceptive and misleading to consumers." The complaint cites violations in seven different categories including fuel charges, improper estimates and misleading and deceptive business practices.
The WUTC also reports that All My Sons Moving has the highest number of consumer complaints of all residential moving companies in Washington, 42 since 2002. According to Wallace, that is more complaints than all of the other 207 moving companies combined!
All My Sons Moving and Storage is the subject of ongoing investigations in a number of other States.
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