I'm a recently Diabled Veteran and required a neck/neck massager therefore requested from Brookstone, despite studying some online grievances but believed I Would provide advantage of question. I also requested both year safety arrange for $16.00, whole of purchase $122.74. Not really about a minute after I posted purchase/settled wih bank card, published recpt., them confirmed-ON PURCHASE by significantly more than $30., but i truly didn't get that cost but was per weekapproximately before Dad's day-so again, offered advantage of question. First product comes and wouldn't actually power up. Named and got RMA, also it was somewhat simple procedure and really rec'vd. Alternative possibly about same period they got my RMA. Item was NOTHING what it promoted and really INJURED since it has hard-plastic nubs for massager so-called and again got an RMA, detailing. MONTHS passed, then I had been not really in a position to log on for their site, as though I'd been scrubbed, then study their program was compromised, however custumercare repetition. Simply said these were obtaining new computer program. I had been guaranteed my reimbursement could be positioned back on my card. Another couple weeks pass and named and was handled extremely rudely by two distinct custumercare people. Was subsequently informed they might not provide me a reimbursement, something special card could be released and just the $16. For safety strategy could be positioned back on card. I stated, NO NO NO... Advised that there surely is cunsumer safety regulations that determine you return in same method I settled. Week later, I obtain a refun of $16. On card, waited four times, named again and was informed, "sadly, we can not spot your reimbursement back in your card, a CHECK is likely to be released. I stated that was completely undesirable since what is to express I'll actually have the ability to money stated check? Following a telephone call from their store, was GUARANTEED that my reimbursement could be positioned on SOMETHING SPECIAL CARD... As though they never paid attention to something I required whilst the client!!! After STILL ANOTHER phone from their store, they assured me the present card could be transformed/put back on my bank card. Nowadays, after still another week, I delivered a contact inquirey plus they returned with "Your check is likely to be sent in email!!!" NEVER did they actually recognize that I've A DUPLICATE of the recp't of what i settled which I anticipate the cost I settled (no delivery expenses), without the $16. Safety program. Another mail from their store declaring when you have a to contact their customercare dept., completely ignoring my demand of an ack. Of what the refund amnt. May be!!! I'm processing a BBB and FTC Scam criticism against them-and also allowing the entire DV (Disabled Veteranis of America) Net. Know to suggest THAT Expert's STAY AWAY FROM their company, given that they be seemingly in many bigger airports, as well as may allow the VA Regional Offices understand. I'm SO-SO HAPPY I did so NOT buy a particular foot massager from their store in a substantial price. It has been so demanding and can't remember after I had such awful customer svc EVERYWHERE in US! Anybody have every other companies I ought to exchange my encounter? Peace!
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