Usacomplaints.com » Cars & Transport » Complaint / Review: Auto Seller Network - Took Months to Receive Refund. #484600

Complaint / Review
Auto Seller Network
Took Months to Receive Refund

Vehicle Supplier Community approached me after viewing my vehicle outlined in Auto-Trader. I settled a non-refundable record charge of $75 along with a charge of $299 that was refundable after 3 months when the vehicle did not market. Used to do not get a simple phone or e-mail throughout the 3 months. I delivered by certified email all their necessary data. After 6 months I named the organization and was informed it requires 4-6 months to approach the reimbursement checks of course if used to donot have it over the following week to call-back.in the place of a check, I obtained a notice declaring I had been ineligible for that reimbursement since I did not give a backup of the vehicle name. ASNis online reimbursement plan claims when the vehicle is funded a notice in the lender is enough to show possession. A consultant in the organization guaranteed me easily sent the notice I'd qualify for the reimbursement. About the fax, I requested in order for them to mail me or phone me and I would like to understand once the reimbursement could be prepared. I never heard back from their website. I followed-up the fax with many emails and telephone calls and informed them when they wouldn't react then I'd have to document a using the BBB and also the Arizona State Attorney General's workplace as well as challenge the cost with my charge card business. Per week after processing the grievances, a repetition in the organization named. She also explained used to donot supply the car-title. I study to her their precise reimbursement plan and he or she served like she'd never noticed it before. She subsequently explained she'd return the whole quantity of $374 back again to my card. I never got the reimbursement. Five nights later, she calls again while offering a partial credit since I 'was not prepared to fulfill her almost and supply all of the required files'. I informed her I'd supplied all of the info on two events and that I could be pleased to send it to her again-right now. She stated used to donot have to do that and he or she might approach the whole credit within 24-48 hours. It got another 4 times for that add up to be returned to my charge card.

I ensured I held a duplicate of the reimbursement plan from after I registered together just in case the plan was transformed. Another person also said they were refused to get a reimbursement simply because they did not fall the buying price of their automobile. ASN also tried that with me but I'd reduced the selling price by $2250. Nowhere within their reimbursement plan does it express something about losing the cost.

It took five months to get a complete reimbursement but just since I had been continual. Additionally, it assisted that I submitted a using the BBB. I encourage everybody to additionally create towards the Arizona Attorney General. When they get enough grievances, they'll examine the organization. You certainly can do a online at http://www.azag. Gov/customer/complaintform.html


Offender: Auto Seller Network

Country: USA   State: Arizona   City: Phoenix
Site:

Category: Cars & Transport

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