Complaint / Review
Central Security Group
Guardian Refuses to terminate contract of deceased, keeps making withdrawals

A family member recently passed who had service with Central Security Group.

When calling to terminate service, we were asked to provide multiple legal documents, such as a death certificate, copy of the will, probate letters, etc. After these were sent, CSG continued to make automatic withdrawals from the deceased's bank account. Now that they have ran out of documents to request, they state that by contract, the only way out is to "buy out" the remainder of the contract, which is a substantial amount by their reckoning.

However, they won't supply the contract to prove it.

This issue will be going to the Oklahoma Attorney General for starters, and other legal action assessed from that point.