When we signed a 3-year contract with CSG, we were not told that the contract would automatically renew for 1 year at the end of that period. We were not told you had to cancel in writing more than 30 days prior to the end of that period. We moved out of the house in June and the contract ended in July. We received no notice the contract would be automatically renewed. When CSG called about a trouble alarm when the phone was shut off (we moved, so we canceled the phone without a problem), CSG was told we wanted to cancel the service. No mention about the extra year from CSG during that call. We continued to receive bills. I called again and was finally told (after talking to 2 people) that the only way I could now get out of the remainder of the contract was to pay $100. Very dishonest, underhanded practices by this company. DO NOT use them for your security needs.
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