I thought that my first visit to Ulta on Skokie Blvd, in Skokie, Illinois was just an example of sales clerks having a bad day, but it continued. On December 28 I returned an item to the Skokie Blvd store with the gift receipt attached. I was under the impression that with the gift receipt attached Iwould be given a refund. No, that was not the case I was told that having the gift receipt did not matter. Ok, so I accepted the merchandise credit (who uses paper credit receipts anymore - what happen to gift cards) and left the store. A few days later I returned with my daughter and we were going to use the gift receipt. As I entered the store several of the sales staff just walked past me not once did I get "can I help you find anything". People walked over us just as if we did not exist. I asked about serveral items do you carry oil of olay shower products? Do you carry Pantene products for African American Hair? Do you carry any Ponds products? They carried none of the above so I spent 10.00 of the 50.00 mercahndize store credit! As I was checking out I commented on the fact that they did not have a variety of, or products that African Americans can use they said no we don't. Well, I thought I was in a beauty products store! I went back to the store a few days later or to experience the same problem. I then asked if the merchandise credit can be used at another Ulta and they told me yes. Thinking the service would be better, it was the same, no customer service, no products.in order to cut the time or stop being treated like a second class citizen we just brought some of the items to be given away to one of the Homeless Shelters. When we were ready to chek out, we told the sales clerk of our dissatisfaction with not having any sales help and the overall product line and she responded with "did you find everything". At that point I deceided the 11.00 that is left is a waste of my time and gas to even attempt to try to spend! I have never experienced such poor service in many year. Besides after the first expereince I contacted the company via email and have yet to hear from them! Now, its my job to let everyone and anyone I know not to shop there! The last store is on Touhy avenue in Skokie.
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