Warning to ulta customers about gift cards & horrible customer service!!!
Think before you purchase a gift card for someone. Be 100% positive that they enjoy buying high end, high priced beauty items.
Once you purchase a %u201CGift Card%u201D for someone, you can not change your mind and get a refund for it. That is STEALING, ISN'T IT? Even though it is unused, and unwanted.
I received an Ulta Gift Card for Christmas.
I went to Ulta Beauty of Gaylord, MI with the unused gift card, and receipt of purchase.
They refused to refund the cash or credit the purchase back to the method of payment.
I then tried emailing the company via the website, and received an automated response stating they would respond within 24 hours.
After 48 hours, I responded to their customer service email, and found that they had %u201CBLOCKED%u201D my email address.
I%u2019ve tried calling, but all you get is %u201Cyour call can not be transferred at this time, please call back at another time%u201D.
They are holding my money for ransom, and trying to force me to buy at least $50.00 in products that I don%u2019t want. ISN'T THIS STEALING??? (TAKING MONEY FROM YOU, AND NOT GETTING ANYTHING IN RETURN) I THINK THAT IS STEALING!!!
I have used the same line of beauty care products for 42 years and don%u2019t intend on changing brands now.
They don%u2019t carry my choice of beauty care products. Not over priced enough for them to carry, I guess.
All i want is a refund for a gift card that i'm never going to use. Not an unreasonable request!
When they sell a gift card, they should advise the customer that it is a non-refunable gift, but they do not do that!!! They just take your money, and care less if you buy anything or not.
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