I was with T-Mobile for 9 years until May I ported my number to another carrier because I just move to new apartment on April and inside my apartment I barely get a signal especially in the bedroom. And on Mid Mei we had a tornado warning, if something happened I can't make a phone call, I have to go outside my apartment to make a phone call. So I called them and told them my concern and they said they cannot guarantee any services. So I decided to ported my number, and the day that I ported my phone, the csr told me I will get charged for termination fee for 650 dollars for 4 lines partial bill, because on the new billing cycle I only use it for 3 days. But when I got my statement, they want me to pay the whole month of service. I called them again about this and they said it's on the contract that I still have to pay the full month of service even I didnt use it.
I have been a loyal customer but this is how they treat me? They might have a good phone selection but they services sucks, still a lot of area they only have edge.
Don't ever get with T-Mobile.
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