Green Solutions INC. Sells Solar Products online at Amazon.com. They also sell products on a TBA Soldonsun.com. They list their US OFFICE as 1249 S. Diamond Bar # 55, Diamond Bar CA 91765, which is NOT AN OFFICE, but a POSTAL ANNEX named Diamond Bar Shipping and Delivery. His actual business address is 1640 Kiowa Crest, Diamond Bar, CA. 90765. The Kiowa Crest address is actually a SINGLE CAR GARAGE. The city of Diamond Bar is investigating if this residential property is zoned for business purposes. Because of space, inventory is VERY LIMITED and most of the business does DROP SHIPMENTS overseas, like China. Below is just a few complaints over a 2 MONTH PERIOD:
1."My son asked me if the lamp was bought from garage sale. "Sorry Son, I bought a new one for U, but it came with many scratches." "Mr. Manager Jay, it's been 3 weeks and where's the replacement you promised to send?" Since I didn't feel your sincerity on the phone, I am not surprised I didn't receive it. I won't be able to give U a good review as what you have requested." Rated by Buyer: jujubee
2."ordered product as discribed recieved a lesser version contacted seller about ad said that i did not read ad correctly sent a copy of add that discribed the product as advertized. The next time i went to his sight the add was reworded. He said i could return the product. I did not want to add more cost to this deal so i kept the item and ordered all the parts from another supplier." Rated by Buyer: Craig
3. COMPLETE NIGHTMARE! I ordered solar panels, charge controllers, cables and connectors over 1 1/2 months ago, and my system is still NOT WORKING! This seller has THE WORST CUSTOMER SERVICE! When you PROMISE your customer that a item will be shipped and it isn't. And THEN WON'T ANSWER PHONE CALLS & EMAILS! I had the seller inspect the install... No problems... The PROBLEM is with the SELLER! HORRIBLE!" Rated by Buyer: Kenny
4."Original light was on time. Hired an electrician. Light defective. Followed the return policy. New light never came. Had to make 3 calls. Finally got word that it had been re-shipped. Still isn't here. I'll wait until Monday, May 2 and then start the process again. This $30 light has become very expensive. $50 for electrician and $10 to return it. Electrician has to come back!!! Yikes "Rated by Buyer: sandy k
5."Shipping Charge is Way to High. I get a larger pkg. From China for less and receive it faster. Also noticed actual shipping cost to you is Half of what I was Charged? Profit on Shipping???"Rated by Buyer: John F.
6."The product arrive within the time frame, but I was surprised it took about 1 month from date date of ordering" Rated by Buyer: Forceman Y.
7."I wish I could have cancelled the order after waiting so long to receive it. The light is very "plastic" and there were many scratches on the product, but it's good enough for work. "Rated by Buyer: Nancy L Beatty
8."They are on backorder but geez! Today is the deadline for delivery and if I don't get the lamp by TODAY I will be demanding a refund. It's funny that I ordered a SAD lamp in winter and MIGHT receive it by summer. Lol"Rated by Buyer: Stephanie R.
9."It was broken" Rated by Buyer: Misha D.
10."Light was defective and was returned to seller. It took seller more than 6 weeks to process the replacement"Rated by Buyer: Moon P. Lew
11."Item arrived right away, but packaging was poor, and the bulb was broken when I removed the lamp from the box. The item seemed to have been unpacked and hurriedly repacked prior to shipping - the cord was not contained or in its plastic bag (the bag was enclosed). It took several emails to Amazon customer service to resolve the issue. Extremely disappointing service." Rated by Buyer: Kristin E.
12."Item arrived and worked for five minutes. Tried replacement bulb and it still did not work. Was virtually impossible to get a hold of the seller after their initial e-mail that said "we'll send you another bulb for the lamp." It took five weeks to finally get them on the phone. They have promised to e-mail today the information for the return which we have, as of yet, not received. "Rated by Buyer: Samuel T.
13."This company should be removed from Aamazon. I emailed for a damaged lamp delivery on 2/3. Jay/Owner offered me a refund & suggested to buy a bulb and keep the unit.- sounded nice! But I did not receive refund immediately. I emailed for it on 2/18 & 2/25, and there were no reply. I called him on 2/28 and got it except shipping charge. I guess he waited for me to forget it. Nasty and dishonest!" Rated by Buyer: Suk L.
Let the buyer beware! On green solutions and sold on sun!
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