Bitter reality behind eBay Buyer Protection Program
Lot of people might feel confident buying at eBay just because it says protected by eBay Buyer Protection Program. However in reality, it is just a way to fish the buyer and most of the time when buyer has issue eBay will make decision on the favor of seller. Remember, its seller who is making eBay rich. It may sounds wrong but that is the eBay's strategy to blindly favor its top seller and maximize profit.
I bought a new unlocked cell phone from eBay but the seller sent me a locked AT&T phone. So, I contacted the seller as eBay always suggests to contact the seller first. This is actually eBay's biggest trick. Once you started conversation with the seller, it will be used against you to NOT refund. I started conversation with the seller, seller agreed to refund and also provided with USPS pre-paid return shipping label. I returned back the item using the USPS pre-paid shipping label. USPS tracking showed the return package was delivered but seller denies they received it. I opened case at eBay Buyer Protection hoping eBay will help me but my case was declined by eBay. I have USPS tracking number showing it was delivered but still eBay decided to favor the seller just because the seller is eBay's top rated seller. Top rated seller does not mean seller will never make mistake but from eBay's perspective if the seller is top rated, always favor the seller because its the top rated sellers that is making eBay r7ich. So, I learnt hard way that eBay's Buyer Protection program is in reality a Seller Protection program.
Below is the response from eBay:
eBay Customer Support has reviewed the case and made a final decision. We've considered the case carefully and decided not to issue you a refund. We're sorry this didn't work out.
What the hell is this response? I paid the full amount, seller agreed refund, I returned back the item using seller prepaid shipping label, it was delivered successfully but just because seller declined the receipt of the package, eBay decided to favor their top seller.
Warning: Buyers, buy at eBay at your own risk. Do not feel comfortable buying at eBay just because it says protected by eBay Buyer Protection Program. EBay Buyer Protection program in reality is Seller Protection program and to maximize profit.
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