Green Solutions sells Solar Products and Accessories on AMAZON. This company also TBA Sold On Sun. The owner, Jay Fagooque states on his webiste his US OFFICE is located at 1249 S. Diamond Bar # 55
Diamond Bar CA 91765. An investigation has determined that this location is a POSTAL ANNEX named Diamond Bar Shipping and Delivery. It sole purpose is a postal box. The actual business location is at his residence located at 1640 Kiowa Crest, Diamond Bar, CA. 90765, where he works out of a 1 car garage. This companies inventory is VERY LIMITED and relies on DROP SHIPMENTS, mainly from overseas like China. If there is ANY defective merchandise that is returned to Green Solutions Inc., EMAILS WILL GO UNANSWERED, PHONE MESSAGES UNANSWERED and on most occassions replacement merchandise will not be shipped. LET THE BUYER BEWARE! Here is just a few complaints over a 2 MONTH PERIOD! WORDS TALK LOUDER!
1."My son asked me if the lamp was bought from garage sale. "Sorry
Son, I bought a new one for U, but it came with many scratches." "Mr.
Manager Jay, it's been 3 weeks and where's the replacement you promised
to send?" Since I didn't feel your sincerity on the phone, I am not
surprised I didn't receive it. I won't be able to give U a good review
as what you have requested." Rated by Buyer: jujubee
2."ordered
product as discribed recieved a lesser version contacted seller about ad
said that i did not read ad correctly sent a copy of add that discribed
the product as advertized. The next time i went to his sight the add
was reworded. He said i could return the product. I did not want to add
more cost to this deal so i kept the item and ordered all the parts from
another supplier." Rated by Buyer: Craig
3. COMPLETE NIGHTMARE! I
ordered solar panels, charge controllers, cables and connectors over 1
1/2 months ago, and my system is still NOT WORKING! This seller has THE
WORST CUSTOMER SERVICE! When you PROMISE your customer that a item will
be shipped and it isn't. And THEN WON'T ANSWER PHONE CALLS & EMAILS!
I had the seller inspect the install... No problems... The PROBLEM is
with the SELLER! HORRIBLE!" Rated by Buyer: Kenny
4."Original light
was on time. Hired an electrician. Light defective. Followed the return
policy. New light never came. Had to make 3 calls. Finally got word that
it had been re-shipped. Still isn't here. I'll wait until Monday, May 2
and then start the process again. This $30 light has become very
expensive. $50 for electrician and $10 to return it. Electrician has to
come back!!! Yikes "Rated by Buyer: sandy k
5."Shipping Charge is
Way to High. I get a larger pkg. From China for less and receive it
faster. Also noticed actual shipping cost to you is Half of what I was
Charged? Profit on Shipping???"Rated by Buyer: John F.
6."The
product arrive within the time frame, but I was surprised it took about 1
month from date date of ordering" Rated by Buyer: Forceman Y.
7."I
wish I could have cancelled the order after waiting so long to receive
it. The light is very "plastic" and there were many scratches on the
product, but it's good enough for work. "Rated by Buyer: Nancy L Beatty
8."They
are on backorder but geez! Today is the deadline for delivery and if I
don't get the lamp by TODAY I will be demanding a refund. It's funny
that I ordered a SAD lamp in winter and MIGHT receive it by summer.
Lol"Rated by Buyer: Stephanie R.
9."It was broken" Rated by Buyer: Misha D.
10."Light
was defective and was returned to seller. It took seller more than 6
weeks to process the replacement"Rated by Buyer: Moon P. Lew
11."Item
arrived right away, but packaging was poor, and the bulb was broken
when I removed the lamp from the box. The item seemed to have been
unpacked and hurriedly repacked prior to shipping - the cord was not
contained or in its plastic bag (the bag was enclosed). It took several
emails to Amazon customer service to resolve the issue. Extremely
disappointing service." Rated by Buyer: Kristin E.
12."Item arrived
and worked for five minutes. Tried replacement bulb and it still did not
work. Was virtually impossible to get a hold of the seller after their
initial e-mail that said "we'll send you another bulb for the lamp." It
took five weeks to finally get them on the phone. They have promised to
e-mail today the information for the return which we have, as of yet,
not received. "Rated by Buyer: Samuel T.
13."This company should be
removed from Aamazon. I emailed for a damaged lamp delivery on 2/3.
Jay/Owner offered me a refund & suggested to buy a bulb and keep the
unit.- sounded nice! But I did not receive refund immediately. I
emailed for it on 2/18 & 2/25, and there were no reply. I called him
on 2/28 and got it except shipping charge. I guess he waited for me to
forget it. Nasty and dishonest!" Rated by Buyer: Suk L.
Again, LET THE BUYER BEWARE if your doing business with GREEN SOLUTIONS INC or SOLD ON SUN!
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