On 4/22 UPS Freight in Fontana received the shipment from the Orange County UPS freight office of my massage chair. I was contacted on 4/27 to set up a delivery date. Tracking number 928084334. I was traveling to Atlanta for a week and was in the airport when I received the phone call. I requested delivery for the day of my return the following Wednesday between 12:00 pm and 3:00 pm. It was nearly 2:30 pm on 5/4 when I received a phone call from someone named Monique stating that UPS was not going to deliver my chair and that they didn't know where it was. It will be a week tomorrow (5/11), and I still have no information about the whereabouts of my deluxe massage chair. I have spoken to two dock supervisors. I was told the name of the individual who supposedly logged in the chair; however, no Trailer information appears in the tracking log. I'm wondering if my chair has been stolen or if it's really possible to misplace something that weighs 180 pounds. The chair requires a lift and was crated. I purchased the chair at a great price and don't just want the money refunded. I want a similar chair as the chair manufacturer has gone out of business and there aren't that many on the market. I haven't found any for the price I paid. I paid for the shipping. How do I receive restitution from UPS. The on-line stories are horrific about UPS. I'm hoping for a miracle — but now suspect the worst. The supervisor I spoke to said he would submit paperwork to locate the item, but now I'm not so sure. I'll give them another week then start contacting Corporate in Atlanta.
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