Complaint / Review
Vision Security
Home System

Salesman comes to door of elderly, makes hard sale pitch on scare tactics of what could happen without installing this system. He calls for his install team within minutes of signing contract even though it is 8:30 pm and he is requested to return tomorrow. He states he doesn't want her to wait another minute for this security system and instists on installing.

Letter sent to cancel next day, but due to illness letter was put in regular mail box for pick up. They claim they NEVER received this letter and that I never called to cancel even though I called 4-5 times within the week.

Second Request letter sent 6 days after install which they do receive, as it was sent overnight deliver with signature required.

NOW the three day cancel period is past and they must hold her to contract or pay $1500-$2500 to remove system and cancel contract. Original salesman cannot be reached as his mail box is full and he does not answer phone by me or Vision Security customer service staff while I was on the phone with them.

System cannot even be used by my 88 year old legally blind mother, even with the remotes, yet they claim since they did not receive a letter within the 3 day cancel period she will be held to contract or pay 50-75% of five year contract.

The are a definate rip off and have been reported to our local police by numberous people in our town for preying on the elderly and scare tactics to get people to sign on a whim and then you will never have a chance of getting this sytem removed or your money back. Beware