I was approached by a sales rep that wanted to look at my statements. She wanted to see if she could get me a better rate. This happens weekly at my biz and is annoying and i have switched back and forth many times. This time, however, I allowed it and without thinking too much signed a contract. Within the hour, I talked to my current processor who pointed it wasnt much different but they would beat Appstars rate. I decided to stay with my current processor. I contacted Appstar and told them I changed my mind. The district sales manager called me and became very angry reminding of the cancelation fee. I said It has only been 12 hours since I signed. I actually had to hang up on him because I was very busy and he wouldnt stop ranting. He called right back and continued. I said im sorry I'm hanging up again. He told to fax him directly a cancelation letter. 5 days later he said it wasn't signed. So I refaxed. I started getting monthly statement fees so I called and they claimed they never got a cancelation letter. It is now April. I am faxing a cancelation letter.
For a company that has not processed a single transaction for me, my machine was never set up for them and they didn't even have my business phone number, I have now paid $245 in statement fees and will pay $495 cancelation fee. A total of $740.
For a company that keeps throwing around they're "A" better bus. Rating, Dude was a jerk and probably threw away my original cancelation letter.
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