This is a letter I wrote to Castle Rock Security regarding their unethical, thieving ways:
Effective immediately, I am cancelling my service with your company for the home security system. I have been a customer for well over five years and have found the equipment faulty and the service inadequate. I cannot count how many times my security system has been inoperable.
Approximately, less than two years ago I was basically forced to upgrade the equipment for a fee of $199. Thereafter, I have had more problems with the service being down than working. Also, your company attempted to charge me a labor charge of $125 to put a replacement censor on my door. All that was required was to peel off the tape and stick it on the door. That is absolutely ridiculous.
I no longer choose to do business with your company. Please, cancel my service TODAY! (March 15). I repeat, DO NOT re-enroll me with your services.
This letter provides you with more than adequate time to discontinue my services before the so-called re-enrollment date of June 16.
Please note that you should practice informing your customers thirty (30) days or more of their so-called re-enrollment date. Your automatic re-enrollment without notice is not only unfair to loyal consumers but also unethical.
Sincerely Disappointed
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