Castlerock security is either extremely greedy or extremely incompetent. Either one is a good reason not to do business with them.
Three years ago I purchased an alarm system from Pinnacle home security. I agreed to a 3 year contract and they provided the equipment at no charge. Shortly thereafter, Pinnacle sold my account to Security Associates International. It was again sold to Castle Rock security.
I am now at the end of my 3 year contract. I new about the automatic renewal provision (one year renewal if castlerock does not receive notice by 30 days before contract expiration date). I sent a notice of termination of contract more than 30 days before the end of my contract and even used certified mail/return receipt requested just to make sure they new I was serious.
They continued to charge me anyway. They've burned me for $50.86. I had to cancel my debit card in order to make the charges stop.
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