Complaint / Review
Castlerock Security
Pinnacle Security, Security Associates International Castlerock security will not stop billing you even if all contractual procedures are followed

Castlerock security is either extremely greedy or extremely incompetent. Either one is a good reason not to do business with them.

Three years ago I purchased an alarm system from Pinnacle home security. I agreed to a 3 year contract and they provided the equipment at no charge. Shortly thereafter, Pinnacle sold my account to Security Associates International. It was again sold to Castle Rock security.

I am now at the end of my 3 year contract. I new about the automatic renewal provision (one year renewal if castlerock does not receive notice by 30 days before contract expiration date). I sent a notice of termination of contract more than 30 days before the end of my contract and even used certified mail/return receipt requested just to make sure they new I was serious.

They continued to charge me anyway. They've burned me for $50.86. I had to cancel my debit card in order to make the charges stop.