I placed an order for a trial of this product after seeing it on TV. I tried it just like they showed and it did not work. I actually tried it for 1 week, every day.
After discovering it did not work for me, I called the customer service number and said that I wanted to make sure I was not on an auto order because the product does not work. She looked me up and said that I was not on an auto order. Thanked her for the information and went about my business.
On 3/21 I received an email saying that they shipped an auto order and charged my account. When I called to say there was an error; they stated that they record all calls and could look into the records to see if I called. I waited on hold and they came back and conveniently said that they did not receive my call. I am not someone who imagined I called because I am very aware when it comes to these things.
They refused to credit my account and even further stated that they would continue to bill my account for 2 more months since it was a 90-day supply.
I stated that I would send the product back and they still stated that even though I sent the product back, they would still charge my account.
This company is marketing a product that doesn't work for everyone and then has a system that even if you call in to cancel will deny your call and charge you anyway. What's even worse, when you send the product back they will continue to charge your account for product that you returned.
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