(copy i had to send to the california attorney general office and the bbb.)
This is the second lighting unit for my reef tank in less than a year, first one caught on fire the first day used, retailer sent a new unit within a few days, second unit just shutdown on March 7th for unknown reason, I contacted the retailer where I bought unit and I was told to contact the manufacture which I did the same day. I spoke with CSA Ted we ran through troubleshooting he came to the conclusion that it was both ballast in the unit and I would have to contact Sunpark the manufacture, I did the same day, I forward a copy of the buy receipt both to current and sunpark on March 8th. I was told via a telephone conversation with Ted both sockets and ballast were being mailed that day, and I questioned about
the ballast because it was a different company, Ted assured me that he spoke with Sunpark and it was being shipped. Sockets arrived but no Ballast, by this time a week has passed I have NO lighting on my reef tank, I have over $3000.00 worth of corals that died because of the lack of lighting. I contacted Current and Sunpark via email on March 14th,
Sunpark responded back they have no record of any conversation with CSA Ted. I contacted Current for a second time questioned that a Supervisor contact me regarding this issue, in response Ted contacted me via the telephone not a supervisor and I stated to him why was he being dishonest with me about contacting Sunpark and he responded “I never
said I did” Please keep in mind I assumed he did, he told me this on March 7th. I would in no way jeopardize thousand of DOLLARS that I have invested I would of bought some type of lighting to keep my investment alive, Ted thought it was amusing so I finished the conversation. I was contacted by Nicole Brewer on March 15th, Operational Manager. Sending me warranty information, I clarified I'm aware of the warranty, that is not the issue, my compliant is why was I given information that was not right and I have total lose of my reef tank.
I have additionally requested the email address for Mr. Chien F Chao, CEO & Secretary. I stated to Ms. Brewer that he needs to be aware of this issue, she refused to release that information to me, I strongly feel Current needs to take responsibility for their actions. I do hope no one has to go through what I have in the last 9 days dealing with this
Company, PLEASE think twice before purchasing any type of lighting unit from Current, I've lost thousands of dollars because of 2 incompetent/dishonest employee's.
And why would the operational Manager Nicole Brewer not give me the companies CEO contact information??
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