Earlier this year I purchased a PR-156 fixture by Orphek Reef Aquarium LED Lighting from MarineDepot.com. When one of the LEDs burned out causing 1/4th of the unit to become inoperable, I attempted to contact Orphek for repairs, only to find out that Orphek doesn't even have a phone number listed - immediate red flag! I assumed the purchase was safe as Marine Depot is a reputable company, but Orphek supposedly handles their own warranty work... Or not.
Obviously not having a phone number is completely unprofessional and a giant warning sign, and sure enough, I was right. An email to the company resulted in a 'japanenglish' response that read like it was google translated (badly), I knew I should have done more research before purchasing. Subsequent barely legible emails lead me to realize that Orphek LED Lighting is apparently merely a factory overseas in some asian country, with employees that speak little or no English. They wanted to send me a replacement part, but the parts aren't plug and play. The "replacement part" would mean I would have to work on the circuitry myself, which I obviously was not going to do. However, their supposed customer service rep "Simon" or "Simone" informed me in his "English" (read: google translator) that either I accept the "part" or pay for shipping back to the factory overseas, with a one month turnaround and a possible charge for the shipping.
Bottom line: Orphek has no contact information, no representatives to assist their customers, and no "real" base of operations. They are a fly-by-night factory that operates very unprofessionaly and they do not honor their warranty work. If you call them out on it, they refer you to a 20 page "legal" section of their website, which isn't legal at all. Do not buy from orphek led lighting. You have been warned. Don't take my word for it - try to ring them up yourself, you'll see what I mean...
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