I purchased my 55 Watt HID Kit at a cost of $177.00 on 4/19 and installed it per the instructions included (There is only 1 way you can install this kit). I have had only the Passengers side Ballast fail twice in this time. Upon returning the first ballast to Retro-Solutions I was told there was corrosion on the power leads contacts and my failure to use Dielectric Grease is one of the causes of the Ballasts failure. NOTE: That dielectric grease is not included in the install kit or mentioned on Retro-Solutions website or installation instructions. From my stand point dielectric grease at a cost of $5.00 per tube is Retro-Solutions responsibility to provide with the kit or Retro-Solutions is responsible for the failure. Even using dielectric grease is not the answer as it does not last forever and a water tight boot to cover the connection should be provided.
The next reason for the ballast failure according to Retro-Solutions is the ballast is"LOCKED OUT"? A technology term Retro-Solutions uses to cover up the same problems all HID kits have which is a failing igniter. Retro-Solutions claims to have a special protection circuit to prevent the ballast from being damaged by erratic voltages but, with both of my ballast failures the smell of burn't circuitry emanated out of both ballasts meaning Retro-Solutions protection circuit protected nothing. Secondly rather than UNLOCKING the "LOCKED OUT" ballast and returning the ballast to you, Retro-Solutions sends you an Invoice for $29.00 for a replacement ballast not for repair of your "LOCKED OUT" ballast?
When I questioned Todd Strong of Retro-Solutions about these issues I was told they would ship me a replacement ballast as a courtesy but, I needed to fix my cars electrical problem?
My Chrysler does have an Electrical Problem it requires a Can Bus Ballast which is something Retro-Solutions seems to know nothing about. Short of that my Factory Navigation, 2 LCDS and 6 disc DVD all work without problems and factually are much more sensitive to Electrical issues than an AC Ballast will be.
My second ballast has still not be replaced under Retro-Solutions advertised Lifetime Warrant and I have been without it for 4 weeks now!!!
So I will advise all people looking to purchase an HID Kit from Retro-Soultions to look somewhere else and be sure you are purchasing an HID kit that is correct for your vehicles electrical system.
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