I sent a get well gift to a friend and paid a huge premium for Saturday next day delivery. I was charged and I got a confirmation email saying that my order had been received and later delivered. I didn't hear from the friend but I don't like to hound people for thank you's so I didn't find out until months later that she never received the gift. FTD says they deliver, but if you utilize their services, you better be prepared to follow up on every order. I called to ask what had happened and what could be done and was told that after review with supervisors that it was too late. They did agree to issue a partial refund for the product, but in this case shipping was more than the cost of the gift. And what had been intended as a gesture of good will and cheer totally failed. Had I mailed something myself I'm sure it would have gotten through. Very very disappointed with the service. Based on my experience, I will avoid using FTD in the future.
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