The people at GiftCardMall.com are without a doubt the most incompetent people I have ever come into contact with. I ordered a gift card to be electronically sent to a friend of mine on February 14th, which is today. I ordered it 3 days ago! They had three days to process my order correctly. The website said that my gift would be sent to the recipient at 10:00am pacific time. I ordered this gift card through an I-Tunes Facebook page. Its an I-Tunes page, but for some reason the electronic gift cards are sold through GiftCardMall.com. Sounds pretty ass backwards doesn't it? The gift card never got to my friend, but those idiots were able to charge my card for $50.00. Yeah, they had no problem at all doing that! That's not the best part.
I called their horrible customer service department three times. The first time I talked to some girl who sounded like she had just woke up from a long nap. She had no idea what the hell she was talking about. She tried to tell me that it was delivered on the February 11th. The card was not delivered on the 11th obviously because I know the other person didn't get it, plus I selected the 14th as the delivery date. She didn't do anything to help me except write up a ticket, give me some stupid number, and tell me it was going to take 2 days to investigate my order. I called back immediately to see if I could speak to somebody with half a brain in their head. This time I got a woman who was much more intelligent and more professional; however she also didn't do anything to help me. She just wrote up another ticket and told me it would take 2 days to investigate my order again.
Finally, I called back a third time and asked for a refund. This was when I felt like I was about to have an aneurism. She told me that in order for me to get a refund it had to be investigated for 2 days and that they had no control over it. I asked her to give me the number to the person who would be investigating the order. She said she didn't know. I asked her if they worked in the same building. She said no. I asked if she knew where they were located. She said she didn't know. I said thanks for nothing and hung up on her ass. I sent them an e-mail telling them exactly what I thought about their company and asking for a refund. I suppose it will take 2 days for them to get back to me. Two seems to be their magic number. Now I have a great question. What is the use of having a customer service department when the people have no authority to reward a refund or investigate an order? They already have the FAQs plastered all over their website. I probably knew more about their policies and product then they did. So the only reason anybody would call them is if they have a real problem. They should be able to fix just about any problem by pushing a few buttons.
I paid $50.00 for this gift and I don't want it delivered 2 days late. I want it delivered on the day that I specified. It's not rocket science. They should be able to deliver the gift within seconds since it's done electronically and doesn't require any shipping. Does it make sense to have a electronic gift delivered a day after February 14th? No, it doesnt. They say they have a strict no money back policy, but Im going to get my money back if I have to move a mountain. I don't know whatelse to say about this company other than it was by far the worst online shopping experience I have ever had. Do not buy the electronic gift cards offered on facebook. If you want a good experience, go directly into your I-Tunes program and select to have the gift certificate sent directly via e-mail. Do not choose to purchase the gift through facebook. That is what I did after GiftCardMall.com failed me and it went through flawlessly.in fact, everytime you buy directly from Apple it seems to be like going to heaven. Their people are so kind and professional, and much smarter. Unlike the employees at GiftCardMall.com. They're idiots. Avoid them!
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