I placed an order on 12/13/05 for a Christmas gift basket to be delivered on 12/24/05. This item is listed on the website as "Christmas warmer basket". I wanted to make a Christmas gift to my old friend in Cleveland, OH. As of today, 6 pm on 12/29/05, nothing has been delivered. I called the company. The Customer Service gives only the option to leave the message (during regular business hours). I called the sales and reached a person by the name Aaron. He refused to give his full name. He said that I requested the delivery on 12/24, but they gave no guarantees and therefore he did not see any problems with them being so late. He refused to give the name of the supervisor. He refused to cancel the order. He put me on hold, and in 3 minutes the line was disconnected.
I did not think I have to explain that the Christmas gift has to be delivered by Christmas, otherwise it loses its meaning.instead of doing a surprise gift, I had to call my friend to find out if he received something from me (only to learn that he didn't). My credit card was charged by Artisan Flowers for the amount of $46.51, although the on-line bill had the amount of $41.48. I am disputing the item.
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