Through many mailers, ads, web, newspapers, via special communications, and etc. They marketed their services for a 12-month offer depending on which package was selected. The package I selected was advertised as America's top 200 for $34.99 per month for 12 months (stated at least 3x on front and back) - after comparing several services (cable (s) and other satellite company offers) I decided that I would go for security model for 12 month pricing and looked at the fine print which stated must be for 2 years... Knowing I would be locked into a upwards price after 12 months.
No where on any ad, printed statement, noted information and/or special message to me did they mention that a 12 month could be subject to change at anytime.
Being that mentioned to their sales that I wanted to time my switch out from cable to satellite with the sales person they did not tell me about this 12 month price subject to change after I had reiterated it to make sure that is what I was getting as I was concerned how much I might be raised to after 12 months.
When time came for the Installer to install the satellite the install went to install it before showing or talking about *any* contract. When it did come time for the installer to have me sign something it was portrayed more like a liability for the equipment than signing a document contract adjusting what I thought I was getting into... And the installer basically presented this to me while I was basically under duress as I had already canceled my previous cable and he had just finished with this installation. And glossed over it what I was signing as if it was only for equipment.
That being said... Do not trust this company as they will bait and switch and only care to advertise one price but will make you sign something you do not realize what your getting into so they can raise rates on you!
0 comments