DIRECTV pulled bait and switch with their price, tricky installation and incompetant customer service.
Directv is offering special deals for new custombers. $29.99 for their choice packages etc. Etc... interested? I was... So I called and talked with a very nice customer service rep. Named Molly. Who spent a good hour with me.
After giving her all the information of what I needed. 4 receivers for 4 rooms, 1 HD DVR for 1 TV. I specifically, asked her to give me a breakdown of what my charges will be (I wanted to make sure there were no hidden/extra fees).
She stated that the 1st 3 months, total payments will be $37.94/mo (this included the package, receivers, monthly DVR fees and credits, she was giving to me). Then after the 3 months promotion. The rate will be approx $54 for choice or if we wanted to keep the Choice xtra approx $59. Sounded like a good deal. So I set up appointment for installation, which was scheduled a week later.
Dec. 28th installation was done (so we thought). A couple of days later, we realized when our son wanted to play his playstation that it didn't work. Why??? Because the installer TOOK the HDMI cable from OUR playstation and attached it to the HD DVR component. He had no business taking a cable from one of our components to use for his. Aren't they suppose to have their own cable to set up their HD DVR? I wonder how many DIRECTV customers are out there, paying for HD without a proper HDMI cable? That's $9.99/month!
Then... The installer asked about the DIRECTV protection plan of $5.99/month. I was suprised... Another charge? I thought everything was taken care of when I first placed my order. He stated this will not be charged until our 3 month promotion is complete.
Well, I got my bill. TOTAL IS $80.24! And the protection plan will start after 30 days, not after 3 month promotion. Obivously, I contact them. Josh another customer agent who was very nice stated..."well it doesn't show your rebate that you will get in 6-8 weeks of $18, which would come out to $62.24/mo." This was unacceptable to me, I feel that they played bait and switch. I am upset, they will not to honor the price that I signed up for and if I cancel, I will be charged early cancellation of $480.00!!! So they have no reason to make me happy. This is approx $90.00 difference in price for 3 months.in today's economy, $90 is a big difference.
It's the principle of the whole thing. I'll be sure to notify the editor of Seattle times and local news. To inform the public to beware of DIRECTV Practices.
Signing off,
as another DIRECTV victim.
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