I bought a pair of frames and lenses from coolframes. Weeks passed and I received no notifications from coolframes, and did not receive my purchase. I started to feel like I had given them my money and they had disappeared. I emailed them, and they told me the size frames I ordered were out of stock, but that they could get me the size smaller if I switched. I explained that I was leaving the country in a few weeks and I needed glasses before then, so if they couldn't get them to me in time it was fine, but I would like a refund so I could get glasses elsewhere. They assured me that the glasses would be delivered before January 31, then disappeared off the face of the planet once again.
On January 29 I emailed them asking what day the glasses were expected to arrive. They didn't answer. On February 4 I emailed them telling them I wanted a refund. I filed a claim with google checkout to be mediated, and through google checkout I learned that my order had been cancelled because the frames were out of stock and I had been refunded. My bank account shows they still charged me for the frames, and I have not received a refund.
I would not be this upset if they didn't lie to me. It's fine if the glasses were out of stock, things like that happen. But don't tell me you will have them delivered to me when you don't even have the product to give me. Now I have to go abroad with my old prescription that doesn't quite fit me anymore.
As I see it right now, coolframes has stolen $119 from me. My order was cancelled, which means that I won't be receiving anything, but they still charged me for it. Believe me, I will do everything I can to get my money back.
To people who are looking at shopping from coolframes.com, don't. I know they have really great deals, the frames I ordered were $250 elsewhere, but you will not get what you paid for. Every dollar you spend at coolframes is a dollar you throw away. Their complete lack of respect for your money makes their website a horrible place to spend it.
There is nothing coolframes can do to make this up to me.
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