Im placing this report in regards to issues that Georgia Natural Gas needs to resolve. On 1/28 I made a payment on a past due balance. I accept responsibility that I was late on the bill, but due to unforeseen circumstances I could not make payment until 1/28. I used Georgia Natural Gas website to make my payment. On 1/31 I returned home from work to find that my gas service had been disconnected. I was puzzled as to how I could make a payment and three days later, my service could be disconnected. At this point I was irritated with the situation.
I called and setup a reconnect date for 2/3. The GNG associate that setup the reconnect schedule asked if I would be home or would need a phone call 30 minutes prior. I said I will require a phone call. The associate then asked for my phone number, which I provided. I was also advised that there would be a $60 reconnect fee.
On 2/3 at approximately 2:20 PM, after not hearing from GNG, I contact GNG via 1-800 #. I was then advised that it was showing as a missed appointment customer not at home. The associate then stated that the appointment was not setup to call me prior to appointment. The associate then stated that the next available date for reconnect would be Monday 2/7 at the earliest, 8 days without gas.
Im very furious about this incident and GNG will be losing me as a customer. GNG needs to figure out some serious logistic issues. I have two small girls at home that will be without heat! With the technology advances that we have it is unbelievable that payment information can not be updated instantly.
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