On Dec. 4 2010 I noticed that Cox Comm of Irvine had debited my checking acct. $150.16 exhausting my funds. This was noted on my on-line bank statement as a pending debit card transaction. My discovery was at 6AM on a day I was scheduled for a business trip out of the country. I reported this to my bank who said they couldn't act until it cleared and suggested I call COX. I did and they told me they could not help me because I have no acct with them. I tried several times via Internet to resolve this with COX and my bank without result. Finally on Dec. 10 my bank contacted me via e-mail & stated I should cancel my card. It would take 10 days to receive a new card. The entire time I was out of the country - I had no funds. Upon my return to the USA I called COX and again was told they could not help me because I had no acct. I have since contacted the Irvine BBB, my local police and the press. It is my intention to take COX to small claims for damages. I will have been without my money for 0ver 20 days.
0 comments