Beware of AOL... They will continue to steal money from your checking acct. We have tried to cancel with AOL several times and they just down right refuse to let you go.
Back in Feb AOL debited our checking acct for a month of service, which was to be FREE! We contacted them and they refused to reverse the charges. We went to our bank and told them it was an unauthorized debit and we wanted our money back. They did get that months charges back.
I had also contacted Consumer Protection in Raleigh, NC regarding the unauthorized debit. They contacted AOL and they told them that it had been resolved as the bank had requested a charge back and that we had "REMOVED ANY AUTHORIZATION TO THE CHECKING ACCT." Which meant they could not debit our acct again.
On May 17, they again debited our checking acct for another month of service, which they were to have cancelled on May 14.
My question is if they wrote to Consumer Protection and told them we had removed the authorization to debit the checking acct how do they have nerve to put it thru anyway??? This I will be addressing with my bank on Monday morning.
Be sure to thoroughly check your account once you have had a problem with them, as I see by the complaints on here that this could go on forever... And by god... I am going to see that this never happens to us again.
Steve & Lucy
, North Carolina
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