Was previously a customer of Verizon Voicewing, but that product was pulled from my area. It worked great.
I turned to Vonage in March. Customer service was and always has been very pleasant. Parts arrived as promised.
Line quality is poor. Fax machine will not even recognize a remote fax machine. Voice calls break up every 5-6 seconds.
Customer service, though friendly, has failed to fix the problem in spite of multiple trouble shooting sessions.
The phone tree and contact personnel for disconnecting make it very difficult to cancel service. They want to discuss account alternatives, refer me to technical support yet again, or charge me for pulling out of the 2-year contract.
The last straw was when the custumer service contact (today) forwarded me to her superviser when I complained about the cancellation fee. When forwarded, the phone rang... And rang... And rang. It's a do-loop here, clearly designed to make cancellation difficult to impossible. I will not trust Vonage with my phone service or banking information again. Ooh ooh, ooh ooh ooh!
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