Today, I cancelled my vonage account via telephone as per your Vonage Cancellation policies, which does not allow cancellation over the internet, fax or letter. After being question for more than 30 minutes, by this CSR from India, as to why I was cancelling my service, the CSR finally gave me confirmation cancellation # 179-335-86. I asked the CSR to repeat me the cancellation # as to avoid any error. However, when I logged on into my vonage web account it stated: Account Status: Active.
Therefore, I immediately contacted via e-mail Vonage, requesting a
a written confirmation, as opposed to a verbal one, that I have already cancelled my account. However, this is the e-mail I got from them:
Thank you for contacting Vonage, the award winning digital phone service!
I understand you need email confirmation stating that your Vonage account has been disconnected.
I checked our records and found that your account is in active status. I am sorry to inform to you that I am unable to find any case notes which states that you have contacted us to disconnect your Vonage service.
If you wish to cancel the service, please call our Account Management Department on the customer service number given at the bottom of the email. Speaking to a live agent enables us to quickly validate the account owner, review the request and make a final determination.
Please note that Account Management is available Monday to Friday (9.00am to 8.00pm EST).
If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!
- On-Line Support Center at http://www.vonage.com/support.php
- Contact Us at http://www.vonage.com/help_contactus.php
- Or call Toll-Free at 1-VONAGE-HELP (1-866-243-4357)
If you call us for Technical Support, in order for our highly trained specialists to successfully assist you, it is highly recommended that you are near the Vonage phone adapter you are calling about and in the location you intend to use your Vonage service.
Thanks again for choosing Vonage, a better phone service for less!
Sincerely,
Priya Abraham
Vonage Customer Care
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