I purchased a starter kit for a work from home business for $30. They sent the kit but after I tried their system and didn't make any money the first day like their ad claims, I decided to cancel. When I tried to cancel the membership within 30 days, like their policy said, they refused my calls, emails were unanswered, and letters were returned unopened. Before I decided to cancel, there was always a customer service rep. To talk to about problems I had with their program. After I sent my letter of cancellation like their policy states, I tried calling them back after a few days to see if they had received it. I was shocked to find out their number was suddenly disconnected. That was a red flag of Fraud!
So my first reaction was to get legal advice but since I had only paid $30 for the kit, no lawyer would help me. They all said I had a valid case but the refund was too small and I would end up spending more on court fees, and it wasn't worth their time. Well, I got frustrated, because it shouldn't matter about the amount of my refund. There was a violation of my rights as a consumer and I wanted justice! So I then contacted The Department of Consumer Affairs in my county. I received prompt friendly service from Consumer Affairs in trying to help me resolve my case. Although they do assist consumers who have issues with companies who commit fraud, they are not able to force a company to give you a refund. After months of being hung up on several times, letters ignored, them denying they owed me anything, they did finally get SMC to remove my name from their collections list. But I still never received my refund.
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