I purshed a 211.00 money order on 08/23/08 which apparentlywas never cashed. I attempte to trace the MO and the branch manager refused to verify if the mo was cashed or not. I was instructed to return another day to try again to see if the MO cleared. I contacted your offices and was treated no better. Today I received the partial return of the funds of this mo. I was told that I had to pay up front $25.00 to cancel the MO At the same time I was informed that the $25 was taken out of the refund of the MO as it is normally done. I KNOW THIS BECAUSE I HAVE HAD ISSUES WITH MO RETURNS BEFORE.
The refund I received was not the $211.00 I purchased and requested a return on. It was $186.00. And the hispanic female that took care of the refund and overcharged me the $25.00 up front refused to refund the entire $211.00. I intend to file fraud charges against your bank & this employee that stole this $25.00. She stood there and out-right lied that she had returned the $25.00 days ago! Any j%a would know that it doesn't take a week or longer for mail to be sent across the street! Consider yourself reported to consumer affairs and any federal agency that is fed up with banks like you that violate customers rights and outright steal money from them.
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