I placed my order on 10/6 for some nail polish that is really hard to find and fairly expensive on eBay or Amazon ($10-20 price range). I should have known something was fishy when these products were selling for $3.69. I've visited several online beauty suppliers and NO ONE has these colors.
I contacted them on 10/13 to inquire about my order. I tried the email address listed, no response. I tried the phone number, no answer. I did the online chat thing on their site, finally I got ahold of someone. Well, I asked for the tracking number and they provided it. I looked on the UPS site and it said, "Billing information received on 10/7." It states on the UPS site that the status will change once the package is received. I pointed this out to the individual I was chatting with... Disconnected all of a sudden.
Today (10/15) I called UPS because I know sometimes the tracking information isn't updated. Nope, they haven't received a package. They're still waiting for it. Not only that, but Luxuryparlor.com has to contact UPS to set everything straight in the event they really did turn in the package. So what that means: it won't happen. Their customer service is horrendous. I just recently read reviews about this company on Yahoo and all I've read is the same thing. They take your money and you won't see your order, or IF you get it, it takes a month, or it'll take a month just for them to tell you (once you contact them, of course) that they're out of stock of your item.
I guess I can summarize all this up: BUYER BEWARE!!! Do not do business with this company!
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