I purchased an audio amplifier on June 3. I received an email on June 4 that contained the UPS tracking number for the package with an estimated delivery date of June 10.
On June 10 I realized that the UPS tracking report had not updated from "Billing Information Received" (indicating that UPS had not been provided the package by TheDeepDiscount). I contacted TheDeepDiscount customer "no" service. After receiving a few "canned" email responses, I was promised by Kriss that a new package would be sent out "immediately." Each email correspondence from TheDeepDiscount contains obligatory "thank you for contacting.." and other impersonal jibberish. It is also clear that their employees don't read the correspondence.
On June 16 I still had not received the package nor had I been provided a new UPS tracking number. I phoned their published number (800-257-3762) and was forced to leave a message. I contacted TheDeepDiscount via their online chat on their website. Chatted with a guy named Colby. He appeared to be helpful during the chat. During the chat conference I received a return call from TheDeepDiscount. The guy assured me, after explaining the situation, that he would ensure that Colby followed through and that my package would be shipped.
That afternoon I received notification that a trace had been placed on the originally shipped package and also received a new UPS tracking number for (apparently) the newly shipped package.
On June 18 I checked the status of the UPS package and found that it too had the status of "Billing Information Received" indicating that the second package had not actually been shipped by TheDeepDiscount. I immediately contacted Colby at TheDeepDiscount and he wasn't sure why the package had not gone out previously but assured me that the package had now been supplied to UPS for delivery (in fact, his exact word to me were "It has left today. Just now actually."
On June 21 the UPS tracking information had not changed from "Billing Information Received." I contacted Customer "no" Service asking for status and the new UPS tracking number if one had been issued. I received no response.
On June 22 I called their published Customer "no" Service number and Chris actually answered. I explained the situation, he was very apologetic, talked to his supervisor, and agreed to send another unit 2-Day UPS that afternoon and would call me back that day with the new tracking information. I never received a call back. I called their number again and was forced to leave a message. I received no response.
This company is a joke. It appears they have no intention of fulfilling their end of the contract by sending the product I paid for on June 3. I will continue to purse and report their (what I consider criminal) activity.
All I ever wanted was the truth but TheDeepDiscount policy must state to lie and say whatever is necessary to get the customer out of the way.
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