I began my account on June 5 with First Line, who sold to SAI who then sold to Castlerock. I had signed a 36 month contract. At the end of my 36 months I called to cancel my account where I was informed that I had to do so in writing by the 35th month and since I didn't I was automatically signed on for another year. I would have to pay them over $500 to get out of this contract. Luckily, for me, I had sent a letter of complaint requesting to close my account in March. They would not honor my request at that time but since they still had the letter they had to take that as my notice of cancellation within the appropriate time limits. They allowed me to stop service. At this time (June) I asked if there were any further funds due to which I was told they would contact me. I never heard from them again.
In July I received a phone call from Joseph, Mann and Creed informing me that Castlerock had referred my account to them for collection of $51. They claimed I had missed one payment during my 36 month contract.
I placed a call to Castlerock and spoke with Danny. He went month by month telling me each payment they received and what month that covered. I went back to the bank I had an account at at the time and found a payment that Castlerock didn't not have in their records. I sent a copy of the bank statement high-lighting the payment that castlerock did not have in their records.
3 weeks after sending in this proof to the collection agency AND Castlerock I was again contacted by the collection agency wanting to know I intended to take care of this bill. When I asked if they had received my proof of payment the gentleman said they had but that he worked for Castlerock and even though he had my proof that he would continue to call me for the money until Castlerock told him to stop trying to collect the debt, which Castlerock had informed Joseph, Mann and Creed to continue to pursue the debt.
Castlerock is well aware that there is no missed payment but they refuse to stop collections against me.
This company not only lies to its clients about the contract terms but when a customer finds a way around their shotty practices they retaliate by sending bogus claims to collections.
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