The corporation restored our agreement for security alarm twice without delivering us a it had been up for restoration. We've simply terminated together and needed to spend 11 weeks termination charge that will be illegal in Illinois. When they have provided us no notice to restore or stop. They ...
I was in the middle of a divorce in February and called the alarm company to find out how to cancel. They said my renewal date was 6/16/10, therefore I typed a letter and faxed it the same day 877-724-7719 giving notice to cancel effective 6/16/10. On 1/4 I noticed they are still taking monies out ...
Castlerock security is either extremely greedy or extremely incompetent. Either one is a good reason not to do business with them. Three years ago I purchased an alarm system from Pinnacle home security. I agreed to a 3 year contract and they provided the equipment at no charge. Shortly thereafter, ...
Castlerock Security/SAI Sued in 4 Fire Deaths Numerous allegations of bad faith regarding automatically renewing contracts (and a refusal to notify or cancel them) have been noted here. That alone should be reason enough to think twice before using or staying with Castlerock. Howerver it gets MUCH ...
I began my account on June 5 with First Line, who sold to SAI who then sold to Castlerock. I had signed a 36 month contract. At the end of my 36 months I called to cancel my account where I was informed that I had to do so in writing by the 35th month and since I didn't I was automatically signed ...
My security company sold my contract to Castlerock Security. I discovered they are charging at least $20 per month MORE than the competition so I called to ask when the contract expired. The "customer service" person gave me a sales pitch and never did answer directly but gave the ...