Incident = The nightmare started in March of this year 2010. I couldn't watch cable tv and here I am paying for it. I wasn't getting any picture except colored lines.in April a technician came out and we were told that there was no reception coming into the lines. Before the technician came out I had called comcast several times in March and they had me resetting my cable box, they reset it from their end. When they set an appointment they told me that there would be NO charge for the service and they were going to adjust my bill. This is actually when the nightmare started I recieved my bill and I was being charged with the technician service and my service had never been adjusted.
I called comcast and they quickly apologized and said that they would fix the bill and I would see it on the next statement. The next statement came and yes, the technicians service was credited but the service had not been adjusted, I called comcast again and again they apologized and said I would see the adjustments on the next bill NEVER HAPPENED. I went down to the Comcast payment center with my statement and I was told after about 1/2 hour that this is what they will do for me. The CSR put the dollar amount on the bottom which was I think 37. And I went to pay it that Friday. Never looking at the reciept because I thought this lady was really trying to help me and be honest. That night when I got home my wife was looking at the reciept and she blew her lid.
This reciept reflected the bill that we had recieved when the technician came out. So, according to this bill we owed 329. Called comcast and the told oh, don't worry about it. If the statement is printed out before you make a payment it won't show up on the statement. We have resorted to going directly to the payment center but sad to say not all the information is making it into the system. What they tell me in person doesn't even get noted in the computer. Last month I was told if I paid 63. On Friday I would be all caught up and would not owe anything until Sept. I get the bill and it states I owe over 200. Damage Resulting = I believe that comcast never intended on adjusting my rate or not charging me for a technician coming out. I believe that they are adding on the fees as I pay my bill. If that makes any sense.
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